Customer Service jobs - I work for NSW (2022)

Aboriginal Health

Accounting and Financial

Administration and Clerical

Ambulance Services

Animal Care

Arts, Sports and Recreation





Construction and Architecture


Contract & Procurement

Customer Services and Call Centre


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Education And/Or Training

Emergency Services






Graduate / Cadet / Scholar EOI

Graduates/Cadets/School Leavers

Health - Allied

Health - Medical Positions


Hospitality and Tourism

Human Resources and Recruitment

Human Services

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Identified programs

Information and Communications Technology



Land Administration

Legal and Justice



Marketing & Communications

Media, Publicity and Communications

Medical Officers

Mental Health, Drug & Alcohol


Non Rail Safety and Non Shiftwork Permanent

Non Rail Safety and Non Shiftwork Temporary

Nursing and Midwifery

(Video) Work for the Service NSW Product Team

Oral Health


Patient Support Services


Police and Emergency Services


Population Health

Prisons and Security



Property and Assets

Property and Real Estate

Rail Operations

Rail Safety and Shiftwork Permanent

Rail Safety and Shiftwork Temporary

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Rail Safety Permanent

Rail Safety Temporary

Regulatory and Compliance

Research and Analysis


Sales and Marketing


Science and Technology

Senior Executive

Shiftwork Permanent

Shiftwork Temporary

Talent Pool

Trades and Services

Traffic Control

Transport and Logistics

(Video) This should make your blood boil: NSW Senior Public Service Salaries: Episode 7: Escape to New York


What jobs count as customer service? ›

Customer service jobs are available in all industries, often require minimal education and can be part-time or full-time hours.
Top customer service job titles
  • Cashier. ...
  • Guest service agent. ...
  • Call center representative. ...
  • Customer service representative. ...
  • Teller. ...
  • Social media specialist. ...
  • Flight attendant.

What do I need to work from home as a customer service representative? ›

The qualifications that you need to get a customer service job in which you work from home include communication skills, a high school diploma or GED certificate, and a computer that can access your employer's call logging system or chat application. Phone-based customer service work usually requires a landline.

How do I get hired in customer service? ›

Consider taking these steps when looking for a job as a customer service representative:
  1. Earn a high school diploma or equivalent. ...
  2. Look for open customer service representative positions that fit you. ...
  3. Create your resume and apply for roles. ...
  4. Prepare for interviews. ...
  5. Research your potential employer before the interview.
27 Jul 2021

Why do you want to work for Service NSW? ›

Why join us? Service NSW is passionate about building a culture where reward and recognition are at the heart of our team environment. We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers.

What is the highest paying job in customer service? ›

7 High-Paying Customer Service Jobs
  1. Bank Teller. A bank teller helps customers complete financial transactions in a bank or credit union setting. ...
  2. Account Coordinator. ...
  3. Concierge. ...
  4. Call Center Representative. ...
  5. Help Desk Analyst. ...
  6. Client Services Manager. ...
  7. Receptionist.
17 Sept 2021

What are the 3 most important things in customer service? ›

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

Can you work from home with customer service? ›

There are work from home call-center jobs, openings for virtual customer service representatives and home-based agents, as well as positions for live-chat service representatives. Some work of these opportunities may entail working exclusively via email. Recognize that some basic requirements for working at home.

Is remote customer service a good job? ›

Remote customer service jobs are a total win/win: companies get to offer their customers help 24/7, and employees score a flexible work-from-home gig. Need another reason why remote customer service positions are on the rise? It's so easy for companies to post their ads for remote employees to find.

How do you land a remote customer service job? ›

5 Tips for Getting Hired for a Remote Customer Service Job
  1. Consult a reliable remote job-search website. ...
  2. Ask around your professional network. ...
  3. Research companies that hire remote customer service workers. ...
  4. Earn an online customer service certification.
26 Jul 2022

Is customer service a difficult job? ›

Put simply, the problem isn't the employees, it's the business. Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.

Is it easy to get a job in customer service? ›

While it may not be particularly difficult to join the customer service field, it will take time to master it and to learn the unique processes and procedures of your employer. Don't be afraid to ask your boss and colleagues for tips as you aim to exceed expectations in the customer service jobs you hold.

How do I get a job with absolutely no experience? ›

How to get a job without experience: tips and examples
  1. Aim for entry-level positions. ...
  2. Tailor your resume. ...
  3. Highlight your transferable skills. ...
  4. Emphasize your education and extracurriculars. ...
  5. Build experience by interning, volunteering, or doing it yourself. ...
  6. Build a network. ...
  7. Take courses to build in-demand skills.
16 Aug 2022

Is it good to work at Service NSW? ›

Service NSW has an overall rating of 3.9 out of 5, based on over 177 reviews left anonymously by employees. 79% of employees would recommend working at Service NSW to a friend and 57% have a positive outlook for the business.

Is working for NSW Government good? ›

Is NSW Government a good company to work for? NSW Government has an overall rating of 4.0 out of 5, based on over 316 reviews left anonymously by employees. 86% of employees would recommend working at NSW Government to a friend and 73% have a positive outlook for the business.

What services does Service NSW provide? ›

Currently Service NSW provides transactions on behalf of Government agencies including:
  • Fair Trading.
  • SafeWork NSW.
  • NSW Registry of Births, Deaths and Marriages.
  • Housing NSW.
  • Office of State Revenue.
  • Ageing, Disability and Home Care.
  • Office of Environment and Heritage.
  • Department of Primary Industries.
1 Jul 2022

Where do you go after customer service? ›

6 Customer Service Career Paths to Help You Grow
  • Customer Service Representative. ...
  • Quality Assurance Manager. ...
  • Product Support Specialist. ...
  • Customer Service Training Manager. ...
  • Customer Implementation Manager. ...
  • Customer Retention Specialists.
3 Jun 2021

Can you make good money in customer service? ›

Customer Service Representatives made a median salary of $35,830 in 2020. The best-paid 25 percent made $45,400 that year, while the lowest-paid 25 percent made $28,760.

Can you make alot of money in customer service? ›

Conclusion. The average salary for a customer service agent might be $22,360, but going from “customer service agent” to “customer support” can get you $34,580, or even $57,686. Tips for earning more in this field include: Learn how to fix things.

What are the 7 qualities of good customer service? ›

7 Must-Have Qualities of a Stellar Customer Service Rep
  • Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving. ...
  • Clear Communication. ...
  • Friendly Attitude. ...
  • Empathy. ...
  • Business Acumen. ...
  • Product/Service Knowledge. ...
  • Strong Time Management.

Is work at home now legit? ›

They're scams that make it look like you're being offered a job where you'll be able to work entirely from home—but there is no job, and they're actually just trying to steal your money.

Do Amazon customer service reps work from home? ›

Join the Amazon Customer Service Team working from home. Virtual roles offer flexibility to our employees and best-of-class customer service to our clients. If playback doesn't begin shortly, try restarting your device.

How can I work from home? ›

21 tips to be productive while working from home
  1. Maintain regular hours. ...
  2. Dress for the day. ...
  3. Establish a routine. ...
  4. Keep your phone on silent and out of reach. ...
  5. Time block your calendar. ...
  6. Create a work playlist. ...
  7. Have a dedicated workspace. ...
  8. Let others know your work schedule.

Why customer service jobs are the best? ›

Working in customer service can be extremely rewarding. You help people achieve goals and play a direct role in customer success. And, the professional skills you develop in this field can be applied to any career you pursue.

Is customer service a corporate job? ›

Customer service representatives interact with customers to process orders, provide information about an organization's products and services, and resolve issues. Almost every organization provides some level of customer service, so CSR is a common job role.

What is a remote CSR? ›

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues.

Can you get a remote job with no experience? ›

Professionals can find remote jobs with no experience. It can be important to think about the industries that you're interested in to decide where you want to search. Consider researching the terms that industries use to refer to professionals who are entering the field for the first time.

Do remote jobs pay well? ›

Earning a healthy paycheck and enjoying the benefits of remote work have become much more common since the pandemic, proving that it's possible to make great money while working from home. Job seekers with sought-after credentials and experience can nowadays be sure to find high-paying remote jobs.

How difficult is it to find a job right now? ›

As we move past disruptive Covid-19-related restrictions, new hiring challenges have emerged. With a record number of job openings and a large pool of qualified candidates who are, or should be, eager to accept job offers, many employers are struggling to fill positions.

What are the negatives of customer service? ›

Drawbacks of providing good customer service
  • higher staff wages from hiring employees who are experts in customer service.
  • paying for staff training.
  • the extra services offered, such as refreshments.
  • higher wage costs from the extra time staff take to provide post-sales service.

How do you survive a customer service job? ›

Customer Service, Or How To Survive Dealing With People On A...
  1. Be aware that clients come from all walks of life.
  2. Treat all people the same way whenever possible.
  3. Never make your emotions visible.
  4. Be kind, but resolute.

What is the hardest thing about customer service? ›

How to Handle the 7 Toughest Customer Support Challenges
  • Your Customer is Angry.
  • There's an Outage or Other Crisis.
  • A Customer Requests a Discount You Can't Give.
  • A Customer Requests a Feature You Won't Build.
  • A Customer Asks a Question You Can't Answer.
  • You're Overwhelmed by a Backlog of Tickets.
  • You Have to Fire a Customer.
3 Dec 2015

What degree do you need for customer service? ›

Customer service representatives typically need a high school diploma or equivalent to enter the occupation. However, some of these workers have postsecondary education that may include a bachelor's degree in fields such as business, communications, and social science.

How can I get a job when I have anxiety? ›

Here are a few:
  1. Learn about your anxiety. Learn how to recognise your symptoms and develop ways to handle them.
  2. Prepare and plan ahead. ...
  3. Know your limits. ...
  4. Ask for help. ...
  5. Set boundaries. ...
  6. Look after yourself. ...
  7. Find someone you can trust.
10 Sept 2020

What is the lowest age to get a job? ›

As a general rule, the FLSA sets 14 years old as the minimum age for employment, and limits the number of hours worked by minors under the age of 16.

How can I introduce myself during interview? ›

How To Introduce Yourself In An Interview! (The BEST ANSWER!)

How much do service NSW workers get paid? ›

1st year of service: Base salary - $​121,288.

Is it hard to get it job in service NSW? ›

61% of job seekers rate their interview experience at Service NSW as positive. Candidates give an average difficulty score of 3.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Service NSW.

Whats it like to work at Service NSW? ›

Working for Service NSW is a horrible experience. They will hire you part time and make you work full time hours without an ado. They favour employees that have been there a long time and will treat new employees like nothing.

Are government jobs hard to get? ›

The federal government fills nearly 90,000 jobs each year — not counting the military or US Postal Service. Many people believe applying for a federal job is a difficult and complicated process, but it is actually very achievable.

Is it better to work for government or private? ›

As a general rule, the federal sector tends to have better benefits. These federal employee benefits include health benefits, vacation, sick leave, paid (especially federal) holidays, retirement, steady and consistent raises, etc.

Are government jobs stable? ›

Government jobs tend to be stable and offer excellent benefits. Unfortunately, salary and earnings are often capped for government workers regardless of how well you perform. Federal jobs often require security clearance, and this process can take several months up to a year.

Is Service NSW a government agency? ›

Service NSW makes it easier to access government services for people and businesses across NSW. Service NSW is a NSW Government executive agency that joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses and our partner agencies.

What did Service NSW used to be called? ›

The Treasury and Finance cluster was replaced by the Finance, Services and Innovation cluster on 1 July 2015, which was replaced by the customer service cluster on 1 July 2019.

What bank does Service NSW use? ›

ANZ appointed banking provider for NSW Government.

What is classed as customer service experience? ›

This refers to your ability to explain, sell, solve problems related to and answer questions about your organisation's products or services to customers. This quality may take time and experience to fully develop.

Is waitress a customer service? ›

A Waiter/Waitress ensures a great dining experience for guests through attentiveness and excellent customer service. They provide detailed menu information and multi-task with various front-of-the-house duties, including collecting payment.

Is a cashier considered customer service? ›

No it is different, Cashiers serve a different purpose and do not interact as much with customers. Customer service would deal with returns or problems with products, and cashiers would just deal with customers buying products.

Is CNA considered customer service? ›

CNAs are really customer service pros who care for the sick and needy on a daily basis. For instance, some patients can perform daily tasks alone while others need constant assistance from the nursing assistant.

What are the 7 qualities of good customer service? ›

7 Must-Have Qualities of a Stellar Customer Service Rep
  • Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving. ...
  • Clear Communication. ...
  • Friendly Attitude. ...
  • Empathy. ...
  • Business Acumen. ...
  • Product/Service Knowledge. ...
  • Strong Time Management.

Is customer service a good job? ›

Customer service is a fantastic job. It's unfairly considered as a “backup career” because customer support reps can enter the industry with any experience level and background. But customer service is at the core of a company's success, making it one of the most vital roles you can play after product and sales.

What are the three levels of customer service? ›

The 3 Phases of Customer Service
  • Pre-contact Phase of Customer Service. This phase occurs before customers engage with the customer service team. ...
  • Contact Phase of Customer Service. ...
  • Post-contact Phase of Customer Service.

What to do when a customer walks out without paying? ›

Look, if your restaurant attempts to fire you specifically because you refuse to cover the cost of a walk out, you need to call The Wage and Hour Division of the Department of Labor. They have a toll-free line for employees: 1-866-487-9243. Or you can find your local office on this page.

What should a waitress put on a CV? ›

Experienced waitress with extensive knowledge of food and wine and dedication to delivering first-class customer service. An energetic team player with highly developed multi-tasking skills and an eye for upselling. Looking to further develop my abilities in a busy fine dining environment.

How can I pass my waiter interview? ›

WAITRESS + WAITER Interview Questions And Answers ... - YouTube

Is receptionist a customer service? ›

You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role.

Is hospitality a customer service? ›

There is a big difference between hospitality and customer service. Hospitality is all about making your guests feel welcome and comfortable. Customer service, on the other hand, is about meeting the needs of your customers and helping them to solve any problems they may have.

Is a customer service rep the same as a cashier? ›

Typically a cashier only has to ring up and sell merchandise to a customer. Customer service deals with that in addition to returns, special order merchandise, order pulling, deliveries, online orders, and being the primary phone contact in the store. Customer service deals with returns, and customer problems.

What is healthcare customer service? ›

Hospital customer service refers to the customer support and care given to people by a hospital. Though not often seen as customers, patients using hospital services require the same level, if not greater, of customer service they receive elsewhere.

Is customer service a nurse? ›

Nurses play an important customer service role for hospitals, doctors' offices, and other medical facilities. Nurses are the ones with the most frequent, direct patient interaction. They act as liaisons between doctors and patients and leave lasting impressions.

What is excellent customer service in healthcare? ›

They make the effort to understand what their patients are experiencing, treat them with empathy, and help them to feel as comfortable as possible. Even when receiving routine care, good customer service makes a difference.


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